Okay, so this is pretty much all over the internet right now, but since I am a guy who likes coffee I thought I would post it anyway.
Jeff Simmermon at AND I AM NOT LYING posted an experience at a local coffee shop that wouldn't serve him the coffee the way he wanted it. In this instance he wanted some shots of espresso served over ice.
The barista informed Jeff in an (apparently) un-friendly manner that they did not serve espresso over ice. The theory being that diluting down the espresso lessened the quality of the drink, and this establishment prided itself on the quality of its beverages.
I can definitely see where the customer is coming from. When I know what I want, that is generally what I expect to get, but I believe that businesses (in general) definitely have the right to deny making certain types of products if they don't believe them to be of a quality level befitting their establishment.
What really throws me is that when he goes back later, the barista offers to make him an Americano over ice. Yet an Americano is just shots of espresso watered down. Wait.... wasn't that the exact reason why they didn't want to serve the iced espresso? WTF?
What do you all think?